Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip.
What You Need First
- A valid email address
- A secure password (mix of letters, numbers, and symbols)
- Proof of identity (valid passport or driver’s licence)
- Proof of address (recent utility bill or bank statement)
- A payment method (credit/debit card, e-wallet, or cryptocurrency)
- Stable internet connection
Registration
- Visit the official website of Lolajack and click Sign Up.
- Enter your personal details (name, date of birth, address) exactly as they appear on your identification documents.
- Verify your email address by clicking the link sent to your inbox.
- Complete KYC verification by uploading clear photos of your ID and proof of address.
- Log in, navigate to the cashier, and make your first deposit using your chosen payment method.
How Wagering Works
Wagering requirements determine how much you must bet before withdrawing bonus winnings. For example, a 100% match bonus up to €100 with a 35x wagering requirement on deposit plus bonus means: you deposit €100 and receive €100 bonus, giving you a total balance of €200. You must wager €200 × 35 = €7,000. If you play a slot with a 96% RTP, the expected loss over €7,000 wagering is €7,000 × (1 – 0.96) = €280. The bonus value is €100, so the expected net result is €100 – €280 = -€180. This shows that the house edge remains, so only play for entertainment, not as a guaranteed profit.
Money In, Money Out
Deposits are processed instantly via Visa, Mastercard, Skrill, Neteller, Paysafecard, and cryptocurrencies. Minimum deposit is typically €10. Withdrawals are subject to verification: e-wallet withdrawals usually take 24-48 hours, credit/debit cards 1-3 business days, and bank transfers up to 5 business days. Maximum withdrawal limits may apply per transaction (e.g., €4,000) or per month (e.g., €20,000). Always check the terms for your country.
Licence & Player Protection
The operator behind this casino holds a licence from Curacao eGaming (licence number 1668/JAZ). Important: Winnings from Curacao-licensed casinos may be subject to local income tax depending on your country of residence — consult a tax advisor. The site uses SSL encryption to protect personal and financial data. Responsible gaming tools include deposit limits, self-exclusion, and reality checks.
Troubleshooting
Note: If you encounter issues, try these solutions before contacting support.
- Login failure: Clear browser cache and cookies, then reset your password via the “forgot password” link.
- Verification pending: Ensure uploaded documents are clear, unexpired, and show the same name as on your account. If waiting longer than 48 hours, contact live chat.
- Bonus not credited: Confirm you entered the correct bonus code and that your deposit meets the minimum amount required.
- Withdrawal stuck: Verify that all wagering requirements are met, documents are approved, and no withdrawal limit has been reached.
- Game not loading: Update your browser, disable ad-blockers, and try a different device or network.
- Payment rejected: Check that your card details are correct, funds are available, and your bank allows gambling transactions.
Need to Know
What documents are required for verification?
You need a government-issued ID (passport, national ID, or driver’s licence) and a recent utility bill or bank statement showing your name and address.
How long do withdrawals take?
E-wallet withdrawals are usually processed within 24 hours, while card and bank transfers can take 1-5 business days. Cryptocurrency withdrawals are often completed in under 24 hours.
Is there a mobile app?
The casino offers a mobile-optimised website that works seamlessly on smartphones and tablets. No app download is necessary — simply access the site via your browser.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in the responsible gaming section of your account. Limits are adjustable but may take 24 hours to take effect.
What currencies are accepted?
EUR, USD, GBP, and several cryptocurrencies like Bitcoin and Ethereum are supported. Some currencies may have minimum deposit requirements different from the standard €10.
How do I self-exclude?
Contact customer support or use the self-exclusion tool in your account settings to block access for a chosen period (e.g., 6 months, 1 year, or permanently).
Are there fees on withdrawals?
Most withdrawal methods are free, but some bank transfers may incur a small fee (typically €2–€5). Check the payment page for specific charges.
Good to Know
| Method | Deposit Speed | Withdrawal Speed | Notes |
|---|---|---|---|
| Credit/Debit Cards | Instant | 1–3 business days | Widely accepted; some banks may decline transactions |
| E-wallets (Skrill, Neteller) | Instant | 24–48 hours | Fastest withdrawal option |
| Bank Transfer | 1–2 business days | 3–7 business days | May incur fees; higher limits |
| Cryptocurrency | Instant (after confirmations) | Up to 24 hours | Anonymous; value fluctuations apply |
Always gamble responsibly and only with money you can afford to lose. Follow the steps in this guide to ensure a smooth experience at this online casino.